Guest Experience Specialist

Extended Stay America; Plainfield (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering member

Job summary

Extended Stay America in Plainfield, IN is seeking a Guest Services Representative to deliver outstanding guest service at the front desk. You will assist guests, answer phones, check in/out, process payments, and complete front desk paperwork in line with ESA guidelines.

You will promote ESA's service culture, resolve guest requests using the Make it Right process, handle reservations, and help maintain a clean, welcoming lobby and breakfast area.

Qualifications

• High school diploma or GED required.
• Excellent communication and guest service skills.
• Ability to resolve guest issues promptly and professionally.
• Experience with front desk operations is a plus.

Responsibilities

• Assist guests, answer phones, check in and check out guests, and collect payments following company guidelines.
• Process reservations, registrations, payments, and departures accurately.
• Maintain front desk area, lobby, and public spaces in a clean, organized manner.
• Promote the ESA service culture and resolve guest issues using Make it Right.
• Support breakfast setup and property tours as needed.
• Ensure safety and security procedures are followed and report issues promptly.

Skills

Customer service

English proficiency

Communication

Problem solving

Cash handling

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America in Plainfield, IN is seeking a Guest Services Representative to deliver outstanding guest service at the front desk. You will assist guests, answer phones, check in/out, process payments, and complete front desk paperwork in line with ESA guidelines.

You will promote ESA's service culture, resolve guest requests using the Make it Right process, handle reservations, and help maintain a clean, welcoming lobby and breakfast area.