Guest Experience Specialist

Highgate; Philadelphia (Philadelphia County); On-site; USD 22,041 - 30,307; Full time

Job summary

Highgate Hotels seeks a Front Office Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and guest satisfaction. You will handle reservations, rate inquiries, and guest needs with proficiency in front desk software.

The ideal candidate has hotel experience, strong communication skills, and a warm, professional demeanor. This on-site role supports our Philadelphia properties with an emphasis on guest comfort and efficient operations.

Qualifications

• College coursework in related field is helpful.
• High School diploma or equivalent required.
• Experience in hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.
• Must communicate effectively with guests and colleagues.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Balance and prepare closing shift paperwork according to hotel standards.
• Check guests in/out with courteous, efficient service.
• Maintain knowledge of rates, packages, and promotions.
• Operate Front Desk computer system and related tools.
• Ensure a clean and organized workspace and promote guest programs.

Skills

Customer Service

Multitasking

Communication

Attentive/ Courteous

Guest relations

Education

High School diploma

College coursework (helpful)

Tools

Front Desk software

Computer experience

Job description

Highgate Hotels seeks a Front Office Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and guest satisfaction. You will handle reservations, rate inquiries, and guest needs with proficiency in front desk software.

The ideal candidate has hotel experience, strong communication skills, and a warm, professional demeanor. This on-site role supports our Philadelphia properties with an emphasis on guest comfort and efficient operations.