Guest Experience Lead, Front Desk

Highgate; Deer Park (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Highgate Hotels in Cherry Hill, NJ seeks a Front Office Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing occupancy and revenue.

Responsibilities include guest inquiries, cash handling, understanding rates and promotions, and operating the front desk system. The role requires strong communication, multi-tasking, and a friendly, professional demeanor to support guest satisfaction.

Qualifications

• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Must communicate effectively with guests and colleagues.

Responsibilities

• Assist guests with check-in and check-out, ensuring courteous service.
• Answer inquiries about local restaurants, transport, and entertainment.
• Balance cash handling and adhere to hotel credit policies.
• Maintain knowledge of room rates, packages, and promotions.
• Operate front desk computer system efficiently and accurately.

Skills

Customer service

Communication

Multitasking

Attendance

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

Highgate Hotels in Cherry Hill, NJ seeks a Front Office Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing occupancy and revenue.

Responsibilities include guest inquiries, cash handling, understanding rates and promotions, and operating the front desk system. The role requires strong communication, multi-tasking, and a friendly, professional demeanor to support guest satisfaction.