Guest Experience Specialist – Front Desk

Highgate; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Highgate Hotels is seeking a Guest Service Agent to greet guests at the Front Desk, assist with check-ins/outs, and provide courteous service throughout the guest stay. You will handle inquiries, manage packages, and maintain desk operations to maximize guest satisfaction.

A positive, proactive attitude and strong communication are essential for success. Experience in hospitality is preferred, and computer skills are required.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.

Responsibilities

• Greet and welcome all guests at the Front Desk per Highgate Hotel standards.
• Maintain operation of PBX console and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours of operation promptly.
• Manage logging and delivery of packages, mail and messages for guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Assist guests with restaurant, transportation and entertainment inquiries.
• Follow all cash handling and credit policies.
• Be familiar with rates, packages and promotions and in-house groups.
• Handle check-ins and checkouts courteously and efficiently.

Skills

Customer service

Communication

Multitasking

Education

High School diploma

Tools

PBX system

Front Desk software

Job description

Highgate Hotels is seeking a Guest Service Agent to greet guests at the Front Desk, assist with check-ins/outs, and provide courteous service throughout the guest stay. You will handle inquiries, manage packages, and maintain desk operations to maximize guest satisfaction.

A positive, proactive attitude and strong communication are essential for success. Experience in hospitality is preferred, and computer skills are required.