Guest Experience Specialist

Hilton Garden Inn Oxford AL; Oxford (AL); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee discounts

Bonus opportunities

DailyPay

Job summary

Hilton Garden Inn Oxford AL is seeking a friendly front desk associate to welcome guests, check in/out, and answer questions with a smile. This role emphasizes customer service, efficiency, and teamwork in a fast-paced hotel environment.

Shifts are 7am–3pm, 3pm–11pm, and 11pm–7am; you’ll contribute to guest satisfaction, help resolve concerns, and support daily front desk operations. Join a collaborative team offering growth opportunities and a supportive work culture.

Qualifications

• Must be highly organized and detail-oriented.
• Strong knowledge of guest service and satisfaction.
• Excellent verbal and written communication.
• Ability to lead a team in a fast-paced setting.
• Basic computational ability.
• Proficient with basic computer skills.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Skills

Guest service

Communication skills

Team leadership

Computational ability

Computer skills

Organization

Job description

Hilton Garden Inn Oxford AL is seeking a friendly front desk associate to welcome guests, check in/out, and answer questions with a smile. This role emphasizes customer service, efficiency, and teamwork in a fast-paced hotel environment.

Shifts are 7am–3pm, 3pm–11pm, and 11pm–7am; you’ll contribute to guest satisfaction, help resolve concerns, and support daily front desk operations. Join a collaborative team offering growth opportunities and a supportive work culture.