Guest Experience Associate - Front Desk (Flexible Schedule)

Hilton Garden Inn Anchorage; Campbell (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Hilton Garden Inn Anchorage is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, handle reservations, and provide information on rooms and hotel amenities.

The role requires excellent communication, a friendly demeanor, and a professional appearance to uphold Hilton’s service standards and guest satisfaction. Flexible scheduling and team collaboration are emphasized.

Qualifications

• Friendly, dependable, and customer-focused team member
• Strong communication skills, positive attitude, passion for service
• Experience in hotel front desk or guest services preferred

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform guests about payment methods and verify card data
• Register guests with contact details and dates
• Welcome guests and assign rooms
• Provide information about hotel, rooms, rates and amenities
• Respond to guest complaints professionally
• Coordinate with housekeeping to ensure rooms are ready
• Arrange services for VIP guests and events
• Upsell facilities and services when appropriate
• Maintain records of bookings and payments

Job description

Hilton Garden Inn Anchorage is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, handle reservations, and provide information on rooms and hotel amenities.

The role requires excellent communication, a friendly demeanor, and a professional appearance to uphold Hilton’s service standards and guest satisfaction. Flexible scheduling and team collaboration are emphasized.