Guest Experience Specialist | Flexible Schedule

hilton garden inn; Rochester (MN); On-site; USD 19,000 - 30,000; Full time

Job summary

Hilton Garden Inn Rochester seeks a friendly Front Desk Associate to deliver exceptional guest experiences. You will greet guests, manage check-ins/outs, handle reservations, and provide local recommendations with warmth and professionalism.

Ideal candidates have customer-service focus, strong communication, and multitasking abilities, plus familiarity with On-Q software. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Prior experience in customer service or hospitality preferred.
• Strong communication, computer, and multitasking skills.
• Education: Associates or better in Hospitality and Resort Management.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences.
• Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service.
• Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary.
• Handle room assignments, payments, and reservations accurately and efficiently.
• Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded.

Skills

Customer service

Communication

Multitasking

Positive attitude

Education

Associates in Hospitality and Resort Management

Tools

On-Q software

Job description

Hilton Garden Inn Rochester seeks a friendly Front Desk Associate to deliver exceptional guest experiences. You will greet guests, manage check-ins/outs, handle reservations, and provide local recommendations with warmth and professionalism.

Ideal candidates have customer-service focus, strong communication, and multitasking abilities, plus familiarity with On-Q software. Flexibility for evenings, weekends, and holidays is required.