Front Desk Experience Specialist

Homewood Suites by Hilton; Mobile (AL); On-site; USD 34,385,000 - 42,981,000; Full time

Job summary

Homewood Suites by Hilton in Mobile, AL seeks a friendly Guest Service Representative to support front desk operations and guest satisfaction. You will greet guests, assist with check-ins and outs, manage reservations, and handle payments with a courteous, professional demeanor.

No prior hotel experience is required; comprehensive training will be provided. You will coordinate with housekeeping, answer questions, and offer local information, while working flexible shifts including holidays and

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Hospitality mindset

Tools

PMS software

Job description

Homewood Suites by Hilton in Mobile, AL seeks a friendly Guest Service Representative to support front desk operations and guest satisfaction. You will greet guests, assist with check-ins and outs, manage reservations, and handle payments with a courteous, professional demeanor.

No prior hotel experience is required; comprehensive training will be provided. You will coordinate with housekeeping, answer questions, and offer local information, while working flexible shifts including holidays and