Guest Experience Agent - Flexible Shifts & Perks

Wequassett; Tuscaloosa (AL); On-site; USD 27,000 - 36,000; Full time

Job summary

Home2 Suites by Hilton Tuscaloosa Downtown is seeking a friendly front desk associate to greet guests, manage check-ins/check-outs, and answer inquiries. You will handle payments, maintain records, and collaborate with hotel teams to ensure a seamless experience for every guest.

The ideal candidate has a high school diploma or GED, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Prior front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Proficient with computer systems, including Microsoft 365.
• Able to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Professional appearance and flexible scheduling available.
• Availability for evenings, weekends, and holidays as needed.

Responsibilities

• Greet and welcome guests; provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to inquiries, and share information about amenities and local attractions.
• Handle payments and maintain accurate records.
• Resolve guest concerns professionally and coordinate with resort team as needed.
• Assist with resort communications and daily front desk operations.
• Maintain a clean, organized front desk and lobby area; stock supplies.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Guest service

Communication

Interpersonal skills

Multitasking

Detail-oriented

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

Home2 Suites by Hilton Tuscaloosa Downtown is seeking a friendly front desk associate to greet guests, manage check-ins/check-outs, and answer inquiries. You will handle payments, maintain records, and collaborate with hotel teams to ensure a seamless experience for every guest.

The ideal candidate has a high school diploma or GED, strong communication skills, and the ability to multitask in a fast-paced environment.