Guest Service Specialist — Front Desk (Overnights, Bonus & 401k)

HILTON GARDEN INN - DOTHAN; Dothan (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Hilton Garden Inn - Dothan is seeking a front desk associate to deliver warm guest service, register guests, assign rooms, and handle guest requests with professionalism. You will act as Manager on Duty during assigned hours and coordinate with management to ensure smooth operations.

Responsibilities include promoting hotel services, recognizing sales opportunities, and maintaining lobby appearance. A flexible schedule, including evenings and weekends, is required to support the hotel's

Qualifications

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Job description

Hilton Garden Inn - Dothan is seeking a front desk associate to deliver warm guest service, register guests, assign rooms, and handle guest requests with professionalism. You will act as Manager on Duty during assigned hours and coordinate with management to ensure smooth operations.

Responsibilities include promoting hotel services, recognizing sales opportunities, and maintaining lobby appearance. A flexible schedule, including evenings and weekends, is required to support the hotel's