Guest Experience Specialist

Ulta Beauty, Inc.; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage guests and promote salon and store services. You will assist with bookings, client records, and event promotion while delivering outstanding guest service in a fast-paced retail environment.

You will support the service team, manage traffic flow, learn cosmetic services, and help drive sales through personalized recommendations, while maintaining store standards and compliance.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent combination of education and experience.

Responsibilities

• Engage guests in-store and over the phone to promote Ulta Beauty services.
• Assist with services bookings, guest records, and salon traffic flow.
• Provide exceptional guest service and promote current promotions and events.
• Support the services team by managing bookings and guest concerns.
• Build guest relationships through in-person and phone interactions and recommend services.
• Maintain store safety, sanitation, and compliance with state guidelines.

Skills

POS system

Sales experience

Customer relationships

Communication skills

Tech literacy

Team player

Education

High school diploma

Tools

Point of Sale (POS)

Booking system

Apple devices

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage guests and promote salon and store services. You will assist with bookings, client records, and event promotion while delivering outstanding guest service in a fast-paced retail environment.

You will support the service team, manage traffic flow, learn cosmetic services, and help drive sales through personalized recommendations, while maintaining store standards and compliance.