Guest Experience Concierge

Extended Stay America; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Extended Stay America in Orlando is seeking a friendly Guest Services Representative to greet guests, process registrations and departures, handle payments, and answer phones while delivering outstanding service.

You will maintain front desk areas, assist with breakfast setup as needed, and promote ESA’s service culture to convert inquiries into reservations, ensuring safety and adherence to company policies.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training.
• ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Responsibilities

• Promote a strong commitment to guest satisfaction and resolve guest issues through the Make it Right process.
• Process reservations, registrations, payments, and check-out procedures in accordance with company guidelines.
• Maintain front desk area, lobby, and guest common areas in a clean, organized state.
• Handle cash, credit card, and city ledger accounts for the property.
• Assist with breakfast setup, breakdown, and related duties as needed.
• Sell ESA value to inquiries and convert them into reservations and occupied rooms.

Skills

English proficiency

Customer service

Cash handling

Sales awareness

Teamwork

Education

High School Diploma

Tools

PMS (Property Management System)

Job description

Extended Stay America in Orlando is seeking a friendly Guest Services Representative to greet guests, process registrations and departures, handle payments, and answer phones while delivering outstanding service.

You will maintain front desk areas, assist with breakfast setup as needed, and promote ESA’s service culture to convert inquiries into reservations, ensuring safety and adherence to company policies.