Guest Experience Specialist

ESA Management, LLC; Newport Beach (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering major-

Job summary

ESA Management, LLC's Newport Beach property seeks a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in accordance with company guidelines. The role requires delivering a warm, efficient guest experience and handling reservations with accuracy and care.

You will maintain front desk paperwork, keep the lobby and breakfast area organized, and support safety and service standards across shifts.

Qualifications

• Must communicate in English.
• Proficient operation of the property management system (PMS).
• Complete routine reports and correspondence.
• Handle basic arithmetic in all units of measure.

Responsibilities

• Assist guests, answer phones, and check guests in/out.
• Collect payments following company guidelines.
• Maintain front desk daily paperwork and safety procedures.
• Resolve guest issues with Make it Right and professional service.
• Maintain breakfast display, lobby, and common areas in good order.
• Support housekeeping and laundry tasks as needed.

Skills

Guest interaction

Cash handling

English proficiency

PMS knowledge

Education

High School Diploma or GED

Job description

ESA Management, LLC's Newport Beach property seeks a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in accordance with company guidelines. The role requires delivering a warm, efficient guest experience and handling reservations with accuracy and care.

You will maintain front desk paperwork, keep the lobby and breakfast area organized, and support safety and service standards across shifts.