Guest Experience Specialist

Travel-Leisure-Co; Myrtle Beach (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Myrtle Beach, SC, is seeking a Guest Services Associate to warmly welcome guests from registration to checkout.

You will guide guests through check-in, issue keys, and provide information about the resort and local attractions while delivering accurate room rate quotes. This role emphasizes cash handling, quick problem solving, multitasking in a fast-paced environment, and strong English communication.

Qualifications

• Professional appearance and a positive attitude.
• Excellent English reading, writing, and comprehension.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Provide guests with room rate quotes and confirm reservations.
• Process cash and credit card transactions accurately following established procedures.
• Balance cash receipts and perform related money handling duties.
• Complete check-out procedures and verify charges and credits in guest folios.
• Respond to guest inquiries and concerns quickly and completely.

Skills

Customer focus

Communication skills

Cash handling

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

Travel + Leisure Co. in Myrtle Beach, SC, is seeking a Guest Services Associate to warmly welcome guests from registration to checkout.

You will guide guests through check-in, issue keys, and provide information about the resort and local attractions while delivering accurate room rate quotes. This role emphasizes cash handling, quick problem solving, multitasking in a fast-paced environment, and strong English communication.