Guest Experience Specialist

Extended Stay America; Mount Pleasant (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay!

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employer Paid Long Term Disability

Job summary

Extended Stay America is seeking a guest services representative in Mount Pleasant, SC. The role involves greeting guests, checking in/out, answering calls, processing payments, and maintaining front desk operations according to company policies.

Responsibilities include balancing cash, assisting guests with requests, promoting ESA services, and contributing to a clean, welcoming lobby and breakfast area. The position emphasizes safety, accuracy, and a friendly, customer-focused service culture.

Qualifications

• Proficient English for guest interaction and teamwork.
• Experience operating a property management system and handling check-ins/check-outs.
• Ability to process reservations, payments, and maintain accurate records.

Responsibilities

• Assist guests and answer phones promptly.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain front desk area, balance cash and city ledger accounts.
• Promote ESA services and convert inquiries into reservations.
• Support breakfast setup and property cleanliness as needed.

Skills

English proficiency

PMS software experience

Cash handling

Guest service skills

Problem solving

Multitasking

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a guest services representative in Mount Pleasant, SC. The role involves greeting guests, checking in/out, answering calls, processing payments, and maintaining front desk operations according to company policies.

Responsibilities include balancing cash, assisting guests with requests, promoting ESA services, and contributing to a clean, welcoming lobby and breakfast area. The position emphasizes safety, accuracy, and a friendly, customer-focused service culture.