Guest Experience Specialist

Coury Hospitality; Midland (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Coury Hospitality is seeking a Front Office professional to warmly welcome guests, register and check out guests efficiently, and promote hotel services. The role requires excellent English communication, strong customer service, and the ability to handle payments and security procedures with discretion.

The ideal candidate will provide helpful information about local attractions, assist with special requests, and maintain confidentiality while collaborating with housekeeping, sales, and

Qualifications

• Customer service experience preferred.
• Ability to clearly and pleasantly communicate in English.
• Professional appearance and demeanor.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.

Responsibilities

• Greet guests and visitors, provide friendly, professional service.
• Register guests efficiently for check-in and check-out.
• Set up accurate guest accounts and process payments.
• Maintain knowledge of hotel services, amenities and promotions.
• Resolve guest issues promptly and recover service when needed.”

Skills

Guest service

Communication

Cash handling

Computer literacy

Customer relations

Tools

POS software

Job description

Coury Hospitality is seeking a Front Office professional to warmly welcome guests, register and check out guests efficiently, and promote hotel services. The role requires excellent English communication, strong customer service, and the ability to handle payments and security procedures with discretion.

The ideal candidate will provide helpful information about local attractions, assist with special requests, and maintain confidentiality while collaborating with housekeeping, sales, and