Guest Experience Concierge

Coury Hospitality; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Coury Hospitality, Front Office, seeks a courteous Front Desk Associate to welcome guests, manage registration and check-out, and promote hotel services. This non-exempt, on-site role emphasizes guest satisfaction, accurate account handling, and helpful information delivery.

You will greet guests, assist with check-in/out, and provide insights on local attractions while collaborating with Valets, Bellmen, Sales, and Accounting to ensure a seamless guest experience.

Qualifications

• Customer service experience preferred.
• Ability to clearly and pleasantly communicate in English.
• Ability to handle guest concerns and resolve issues.
• Basic accounting and cash handling knowledge.
• Professional appearance and demeanor.
• Knowledge of hotel facilities and local area.
• Ability to multitask and work under pressure.
• Excellent attendance and punctuality.

Responsibilities

• Greet guests and visitors professionally and promptly.
• Register guests efficiently and handle check-out.
• Provide information on hotel services, amenities, and local attractions.
• Set up guest accounts with room type and payment preferences.
• Accommodate room changes expediently.
• Update knowledge of rates, promotions, and hotel offerings.
• Acquaint guests with city attractions and events.
• Resolve guest issues with empathy and appropriate recovery actions.
• Maintain key control and security procedures.
• Coordinate with Valets, Bellmen, Sales and Accounting teams.
• Report maintenance and safety issues as needed.
• Maintain confidentiality of guest information.
• Participate in ongoing training.

Skills

Friendly communication

Customer service

Cashier experience

Professional appearance

Multitasking

Punctual attendance

Area knowledge

Office software proficiency

Tools

Keyboard input

Printer operation

Data entry into systems

Job description

Coury Hospitality, Front Office, seeks a courteous Front Desk Associate to welcome guests, manage registration and check-out, and promote hotel services. This non-exempt, on-site role emphasizes guest satisfaction, accurate account handling, and helpful information delivery.

You will greet guests, assist with check-in/out, and provide insights on local attractions while collaborating with Valets, Bellmen, Sales, and Accounting to ensure a seamless guest experience.