Guest Experience Specialist

Driftwood Hospitality Management; Miami (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a friendly Front Desk Agent to greet guests, register arrivals, and ensure a smooth check-in experience at our Miami property. You will handle guest payments, input data into our computer system, provide local recommendations, and promote hotel services.

The role requires excellent English, strong customer service, and the ability to adapt to a 24/7 operation. Join a team focused on hospitality excellence, safety, and guest satisfaction, with

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong customer service and communication skills.
• Ability to use a calculator and basic math accurately.

Responsibilities

• Greet guests and register them promptly.
• Input guest information and process payments.
• Provide information on local attractions and hotel services.
• Handle check-out and close guest accounts.
• Address guest concerns per guidelines and escalate when needed.

Skills

Customer service

Hospitality

English language

Cash handling

Computer systems

Education

High school diploma

Tools

POS system

Calculator

Front desk software

Job description

Driftwood Hospitality Management is seeking a friendly Front Desk Agent to greet guests, register arrivals, and ensure a smooth check-in experience at our Miami property. You will handle guest payments, input data into our computer system, provide local recommendations, and promote hotel services.

The role requires excellent English, strong customer service, and the ability to adapt to a 24/7 operation. Join a team focused on hospitality excellence, safety, and guest satisfaction, with