Guest Experience Specialist - Front Desk

Marriott Internationa; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Agent to greet guests, check them in, and ensure a memorable stay. You will handle registration, verify details, and process payments with accuracy.

The role requires excellent communication, a friendly demeanor, and the ability to work varying shifts in a 24/7 operation. Prior hospitality experience is preferred, with focus on guest satisfaction and service excellence.

Qualifications

• High school diploma or equivalent.
• Prior hospitality or front desk experience preferred.
• Excellent communication and guest service skills.

Responsibilities

• Greet guests warmly and register them promptly.
• Input guest information and process payments accurately.
• Provide information on hotel services, local attractions, and hours.
• Close out guest accounts at check-out and ensure satisfaction.
• Handle inquiries and resolve issues with courtesy and professionalism.

Skills

Guest service

Cash handling

English proficiency

Education

High school diploma

Tools

Front desk computer system

Calculator

Job description

Driftwood Hospitality Management is seeking a Front Desk Agent to greet guests, check them in, and ensure a memorable stay. You will handle registration, verify details, and process payments with accuracy.

The role requires excellent communication, a friendly demeanor, and the ability to work varying shifts in a 24/7 operation. Prior hospitality experience is preferred, with focus on guest satisfaction and service excellence.