Guest Experience Specialist

Stonebridge Companies; Loveland (CO); Presencial; USD 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Tuition aid

Travel and lodging perks

Resumo da oferta

Stonebridge Companies in Loveland, CO seeks a Guest Service Agent to be the primary contact for guests, handling check-ins/outs, reservations, and front desk duties with accuracy and courtesy.

You will operate the front desk, manage the reservation system and credit card processing, assist guests with information, and resolve issues to ensure a superior stay. This on-site role requires cash handling, strong English, and teamwork.

Qualificações

• One year certificate or 3–6 months related experience required.
• Ability to read simple instructions and write simple correspondence.
• Ability to speak English fluently and operate basic computer/POS systems.

Responsabilidades

• Operate the front desk and check guests in and out with accuracy.
• Maintain cash drawer and balance cash; handle credit cards securely.
• Answer calls within three rings using a scripted approach.
• Prepare room status and coordinate with housekeeping.
• Resolve guest complaints and provide exceptional service.

Conhecimentos

Customer service

Accuracy and thoroughness

Productivity standards

Initiative

Accountability

English fluency

Formação académica

One year certificate from college or technical school

Ferramentas

POS system

Descrição da oferta de emprego

Stonebridge Companies in Loveland, CO seeks a Guest Service Agent to be the primary contact for guests, handling check-ins/outs, reservations, and front desk duties with accuracy and courtesy.

You will operate the front desk, manage the reservation system and credit card processing, assist guests with information, and resolve issues to ensure a superior stay. This on-site role requires cash handling, strong English, and teamwork.