Front Desk Guest Experience Specialist

Stonebridge; Englewood (CO); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a Guest Service Agent in Englewood, CO to ensure smooth check-in/check-out, maintain accurate guest records, and provide outstanding service. The role supports front office operations and handles guest inquiries, payments, and reservations to ensure high guest satisfaction.

Requirements include prior front desk or guest service experience, strong communication skills, proficiency with property management systems, cash handling, and basic bookkeeping.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Job description

Stonebridge is seeking a Guest Service Agent in Englewood, CO to ensure smooth check-in/check-out, maintain accurate guest records, and provide outstanding service. The role supports front office operations and handles guest inquiries, payments, and reservations to ensure high guest satisfaction.

Requirements include prior front desk or guest service experience, strong communication skills, proficiency with property management systems, cash handling, and basic bookkeeping.