Front Desk Guest Experience Specialist

Driftwood Hospitality; Wilmington (DE); On-site; USD 30,000 - 42,000; Full time

Job summary

Driftwood Hospitality seeks a Front Desk Associate to greet guests, handle check-in/check-out, and provide courteous service to ensure a high-quality stay.

You will handle guest accounts, process payments, answer inquiries, and resolve issues while upholding hotel standards and safety procedures. Prior hospitality experience is a plus, and the role requires excellent communication in English.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet guests warmly and register them efficiently.
• Complete registration by verifying guest details and room rate.
• Process payments, verify cards, and balance house bank as required.
• Answer phones promptly and relay messages to guests.
• Close accounts at checkout and resolve guest concerns per guidelines.
• Address guest complaints and find effective solutions to issues.
• Follow company policies and safety procedures at all times.
• Maintain neat, clean front desk and lobby areas.

Skills

Customer service

Communication

Cash handling

English proficiency

Education

High school diploma

Job description

Driftwood Hospitality seeks a Front Desk Associate to greet guests, handle check-in/check-out, and provide courteous service to ensure a high-quality stay.

You will handle guest accounts, process payments, answer inquiries, and resolve issues while upholding hotel standards and safety procedures. Prior hospitality experience is a plus, and the role requires excellent communication in English.