Guest Experience Specialist

B.F. Saul Company Hospitality; Herndon (VA); Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

B. F. Saul Company Hospitality in Herndon, VA seeks a Front Desk Agent to deliver warm, professional guest service, manage check-in/out, respond to requests, and keep accurate records in a structured hotel environment.

You will coordinate with housekeeping and maintenance, handle reservations and payments with care, follow cash-handling procedures, and maintain a courteous, detail-oriented approach in a fast-moving hotel.

Qualifications

• Prior front desk or hospitality experience preferred.
• Excellent verbal and written communication.
• Strong attention to detail and accuracy.
• Ability to work weekends and holidays.
• Familiarity with hotel policies and procedures.
• Basic administrative skills.

Responsabilités

• Welcome guests and manage check-in/check-out procedures.
• Answer calls and respond to guest requests promptly.
• Maintain accurate reservation, payment, and incident records.
• Coordinate with housekeeping and maintenance to address guest needs.
• Follow cash handling, identity verification, and documentation procedures.
• Resolve issues with sound judgment and professionalism.

Connaissances

Customer service

Communication skills

Accuracy

Documentation

Shift work

Team coordination

Outils

Reservation systems

Cash handling

Description du poste

B. F. Saul Company Hospitality in Herndon, VA seeks a Front Desk Agent to deliver warm, professional guest service, manage check-in/out, respond to requests, and keep accurate records in a structured hotel environment.

You will coordinate with housekeeping and maintenance, handle reservations and payments with care, follow cash-handling procedures, and maintain a courteous, detail-oriented approach in a fast-moving hotel.