Guest Experience Associate — Front Desk

Fairfield Inn & Suites Dulles Airport Herndon/Reston; Herndon (VA); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

B. F.

Saul Company Hospitality Group in Herndon, VA, is seeking a Front Desk Agent to deliver a warm, professional welcome, manage check-in and check-out, respond to guest requests, and maintain accurate records in a service-focused environment. The role requires coordinating with housekeeping and maintenance, handling calls and messages, and ensuring compliance with cash handling and hotel policies to support a seamless guest experience at the property.

Qualifications

• Strong customer service focus
• Ability to work within defined processes and maintain accuracy in administrative tasks
• Comfort shifting between guest-facing service, internal coordination, and request follow-up
• Strong verbal and written communication skills
• Ability to adapt to a fast-moving environment without losing quality or accuracy
• Attention to detail in documentation, payments, and information updates

Responsibilities

• Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.
• Handle calls, messages, and guest requests with a helpful, clear, and timely approach.
• Maintain accurate records of reservations, payments, incidents, and system updates.
• Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.
• Follow established procedures for cash handling, identity verification, documentation, and policy compliance.
• Resolve day-to-day situations with sound judgment, composure, and attention to detail within hotel guidelines.

Skills

Customer service

Administrative tasks

Multitasking

Communication skills

Adaptability

Attention to detail

Job description

B. F.

Saul Company Hospitality Group in Herndon, VA, is seeking a Front Desk Agent to deliver a warm, professional welcome, manage check-in and check-out, respond to guest requests, and maintain accurate records in a service-focused environment. The role requires coordinating with housekeeping and maintenance, handling calls and messages, and ensuring compliance with cash handling and hotel policies to support a seamless guest experience at the property.