Guest Experience Concierge

Bfsaulhotels; Herndon (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

B. F. Saul Company Hospitality Group is seeking a Front Desk Agent to deliver a warm, professional welcome, manage check-in/out, respond promptly to guest requests, and keep accurate records in a service-focused environment.

The role requires strong customer service, clear communication, and the ability to adapt to a fast-moving hotel setting while coordinating with housekeeping and maintenance teams. Weekend and holiday shifts are required, with base pay and benefits described in the total

Qualifications

• Previous front desk or hospitality experience required.
• Availability to work weekends and holidays.
• Basic familiarity with reservation systems and cash handling.

Responsibilities

• Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.
• Handle calls, messages, and guest requests with a timely approach.
• Maintain accurate records of reservations, payments, incidents, and system updates.
• Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.
• Follow procedures for cash handling, identity verification, documentation, and policy compliance.

Skills

Customer service

Communication

Cash handling

Administrative tasks

Tools

Reservation systems

Job description

B. F. Saul Company Hospitality Group is seeking a Front Desk Agent to deliver a warm, professional welcome, manage check-in/out, respond promptly to guest requests, and keep accurate records in a service-focused environment.

The role requires strong customer service, clear communication, and the ability to adapt to a fast-moving hotel setting while coordinating with housekeeping and maintenance teams. Weekend and holiday shifts are required, with base pay and benefits described in the total