Guest Experience Specialist

Macy's; Cherry Hill Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Macy's in Cherry Hill, NJ is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support BOPS, returns, order pickups, and other tasks while upholding Macy’s service standards.

Full-time and part-time schedules include weekends and holidays; you’ll be part of a fast-paced team that values hospitality, goal setting, and collaboration to keep the store inviting for every customer.

Qualifications

• Must have flexible availability including weekends and holidays.
• Excellent communication and customer service skills.
• Ability to operate and learn point-of-sale systems.
• Standing for long periods; ability to lift up to 25 lbs.

Responsibilities

• Assist customers at checkout, returns, and exchanges.
• Support Buy Online Pickup In Store (BOPS) and order pickups.
• Keep selling floor clean, organized, and inviting for customers.
• Promote loyalty benefits and help customers use them effectively.

Skills

Customer service

Sales oriented

Teamwork

Multitasking

Problem solving

Tools

POS system

Cash register

Job description

Macy's in Cherry Hill, NJ is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support BOPS, returns, order pickups, and other tasks while upholding Macy’s service standards.

Full-time and part-time schedules include weekends and holidays; you’ll be part of a fast-paced team that values hospitality, goal setting, and collaboration to keep the store inviting for every customer.