Guest Experience Specialist

Extended Stay America; Bellevue (WA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering disc.

Job summary

Extended Stay America is seeking a Guest Services Representative (GSR) to deliver the best possible experience for our guests. You will assist guests, answer phones, check guests in and out, and handle payments in line with company guidelines.

The role requires maintaining front desk paperwork, ensuring safety and security procedures, and supporting other hotel operations to meet brand standards.

Qualifications

• English proficiency for guest interactions.
• Experience with front desk operations preferred.
• Ability to handle payments and cash handling.

Responsibilities

• Assist guests, answer phones, and check guests in and out.
• Process reservations and collect payments per guidelines.
• Maintain front desk paperwork and uphold safety procedures.
• Support housekeeping and other hotel operations as needed.

Skills

English proficiency

PMS proficiency

Cash handling

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America is seeking a Guest Services Representative (GSR) to deliver the best possible experience for our guests. You will assist guests, answer phones, check guests in and out, and handle payments in line with company guidelines.

The role requires maintaining front desk paperwork, ensuring safety and security procedures, and supporting other hotel operations to meet brand standards.