Guest Experience & Spa Sales Specialist

The NOW Phoenix Camelback; Phoenix (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Commission and bonus pay

Free monthly massage

Family massage discounts

Referral bonus

Medical, Dental, and Vision plans

401k retirement plan

Product discounts

Surprise lunches

Daily coffee & snacks

Job summary

The NOW Massage Phoenix is seeking an Experience Guide to enhance guest experiences, promote memberships and services, and keep the boutique running smoothly every day.

You will greet guests, book and adjust appointments, educate on enhancements and retail, process payments, and maintain a welcoming, efficient reception area.

This role values energetic, guest-focused teamwork with flexible hours including evenings, weekends, and holidays; prior sales and service experience is a plus.

Qualifications

• Sales and service-related experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiasm and excellent guest service skills.
• Strong communication, listening, and guest expertise on The NOW.
• Friendly, outgoing personality.
• Problem-solving and troubleshooting abilities.
• Team player with collaborative mindset.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancements, memberships, and gift cards through education.
• Book, edit, and cancel massage appointments accurately.
• Open/close the boutique daily per SOP.
• Resolve guest issues.
• Maintain guest areas to standard.
• Contribute to a positive, healthy workplace.
• Collaborate with leadership to ensure best practices and innovation.

Skills

Sales experience

Detail-oriented

Guest service

Communication skills

Outgoing personality

Problem-solving

Team player

Job description

The NOW Massage Phoenix is seeking an Experience Guide to enhance guest experiences, promote memberships and services, and keep the boutique running smoothly every day.

You will greet guests, book and adjust appointments, educate on enhancements and retail, process payments, and maintain a welcoming, efficient reception area.

This role values energetic, guest-focused teamwork with flexible hours including evenings, weekends, and holidays; prior sales and service experience is a plus.