Guest Experience Lead — Spa Front Desk & Memberships

The NOW Frisco; Frisco (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Team discounts

Generous commissions

Competitive pay

Diversity‑friendly environment

Job summary

The NOW Massage Frisco is seeking an enthusiastic Experience Guide to enhance the guest journey, promote memberships and enhancements, and manage reception duties. You will greet guests, schedule appointments, process payments, and ensure a seamless, welcoming boutique experience.

Ideal candidates have sales or service experience, a friendly personality, and strong communication skills to educate guests on our services and offerings.

Qualifications

• Sales and service experience preferred.
• Efficient and detail‑oriented in a fast‑paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including listening, empathy, and knowledge of The NOW offerings.

Responsibilities

• Provide top‑level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancements, memberships, and gift card sales by educating guests about services and retail offerings.
• Book, edit, and cancel massage appointments accurately.
• Open/close the boutique daily according to SOPs.
• Resolve guest issues and maintain guest areas.
• Collaborate with leadership to ensure best practices and foster innovation.

Skills

Sales experience

Guest service

Communication

Team player

Job description

The NOW Massage Frisco is seeking an enthusiastic Experience Guide to enhance the guest journey, promote memberships and enhancements, and manage reception duties. You will greet guests, schedule appointments, process payments, and ensure a seamless, welcoming boutique experience.

Ideal candidates have sales or service experience, a friendly personality, and strong communication skills to educate guests on our services and offerings.