Guest Experience Champion - Spa Memberships & Sales

The NOW; Durham (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Team discounts

Career growth

Flexible schedule

Free snacks

Competitive compensation

Diversity celebration

Aesthetically inspiring environment

Job summary

The NOW Massage in Durham, NC is seeking an Experience Guide to elevate the guest experience, sell enhancements and memberships, and manage the boutique daily operations. You will greet guests, book appointments, promote memberships, and process payments for services rendered.

The ideal candidate has strong guest service skills, is sales-oriented, and thrives in a fast-paced environment. Join a team that values empathy, diversity, and a high-quality, aesthetically inspired atmosphere.

Qualifications

• Sales and service-related experience preferred.
• Efficient and detail-oriented in a fast-paced setting.
• Enthusiasm and excellent guest service skills.
• Strong communication and guest knowledge of The NOW.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Customer service

Communication skills

Team player

Problem-solving

Detail-oriented

Job description

The NOW Massage in Durham, NC is seeking an Experience Guide to elevate the guest experience, sell enhancements and memberships, and manage the boutique daily operations. You will greet guests, book appointments, promote memberships, and process payments for services rendered.

The ideal candidate has strong guest service skills, is sales-oriented, and thrives in a fast-paced environment. Join a team that values empathy, diversity, and a high-quality, aesthetically inspired atmosphere.