Guest Experience Guide & Front Desk — Flexible Hours

The NOW; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Team member discounts

Aesthetically inspiring work环境

Career growth opportunities

401(k) matching

Health insurance

Employee discounts

Flexible schedule

Training & development

Job summary

The NOW Massage is seeking an Experience Guide to elevate the guest experience, drive sales of enhancements and memberships, and manage reception duties at our Raleigh boutique. You will greet guests, book appointments, promote memberships and handle payments for services performed.

Responsibilities include providing top-tier service, maintaining the reception area, and collaborating with leadership to ensure smooth daily operations and a positive workplace culture.

Qualifications

• Sales and service-related experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Excellent guest service skills and strong communication.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues and maintain guest areas to standard.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Guest service

Job description

The NOW Massage is seeking an Experience Guide to elevate the guest experience, drive sales of enhancements and memberships, and manage reception duties at our Raleigh boutique. You will greet guests, book appointments, promote memberships and handle payments for services performed.

Responsibilities include providing top-tier service, maintaining the reception area, and collaborating with leadership to ensure smooth daily operations and a positive workplace culture.