Guest Experience Guide & Membership Sales

The NOW; Flower Mound (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Team member discounts

Competitive compensation

Generous commissions

Aesthetically inspiring environment

Diversity celebration environment

Job summary

The NOW Massage in Flower Mound, TX seeks an Experience Guide to enhance guest experience, upsell enhancements and memberships, manage reception, and ensure smooth daily boutique operations.

You will greet guests, book appointments, promote memberships, handle payments, maintain a welcoming reception, and collaborate with leadership to deliver outstanding service in a stylish, fast-paced boutique.

Qualifications

• Sales and service-related experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiasm and excellent guest service skills.
• Strong communication and product knowledge about The NOW services.
• Friendly, outgoing personality and problem-solving.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancements, memberships, and gift card sales by educating guests about services, memberships, and retail.
• Accurately book, edit, and cancel massage appointments.
• Open/close the boutique daily according to SOPs.
• Resolve guest issues.
• Maintain guest areas to standard.
• Maintain a positive attitude and contribute to a healthy, happy workplace.
• Collaborate with leadership to ensure best practices and foster innovation.

Skills

Sales experience

Guest service

Communication skills

Team player

Outgoing personality

Detail-oriented

Job description

The NOW Massage in Flower Mound, TX seeks an Experience Guide to enhance guest experience, upsell enhancements and memberships, manage reception, and ensure smooth daily boutique operations.

You will greet guests, book appointments, promote memberships, handle payments, maintain a welcoming reception, and collaborate with leadership to deliver outstanding service in a stylish, fast-paced boutique.