Guest Experience & Spa Membership Concierge

The NOW Massage Winter Garden; Town of Florida (NY); On-site; USD 38,000 - 58,000; Part time

Benefits offered by this job

Competitive salary

Employee discounts

Free snacks

Free uniforms

Paid time off

Health benefits

401K matching

Career growth

Team discounts

EAP support

Job summary

The NOW Massage Winter Garden is seeking an Experience Guide to enhance guest experiences, greet guests, and promote memberships while maintaining boutique operations. You will help guests select services, explain memberships, and process payments in a welcoming, spa-like setting.

Join a positive, empathetic team that prioritizes growth, customer care, and a supportive work culture where collaboration and attention to detail are valued.

Qualifications

• Experience in sales and customer service preferred.
• Strong communication and active listening skills required.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancement, membership and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique daily according to SOPs.
• Resolve guest issues and maintain guest areas.
• Maintain a positive attitude and contribute to a healthy workplace.
• Collaborate with leadership to ensure best practices and foster innovation.

Skills

Excellent guest service skills

Sales experience

Strong communication skills

Team player

Job description

The NOW Massage Winter Garden is seeking an Experience Guide to enhance guest experiences, greet guests, and promote memberships while maintaining boutique operations. You will help guests select services, explain memberships, and process payments in a welcoming, spa-like setting.

Join a positive, empathetic team that prioritizes growth, customer care, and a supportive work culture where collaboration and attention to detail are valued.