Guest Experience & Membership Sales Pro

The NOW; Englewood (CO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid sick time

SIMPLE IRA with employer match

Bonuses based on performance

Flexible schedule

Free uniforms

Wellness resources

Employee discounts

Free massages

Job summary

The NOW Massage Greenwood Village is looking for energetic Experience Guides who thrive in a fast-paced, guest-focused sales environment. You’ll be the first impression of our boutique and help guests prioritize wellness while growing our membership community.

As an Experience Guide, you’ll welcome guests, build relationships, educate about memberships and enhancements, schedule appointments, and collaborate with a supportive team in a beautiful, wellness-focused Colorado boutique.

Qualifications

• Experience in customer service, hospitality, retail, or membership sales.

Responsibilities

• Welcome every guest with warmth and professionalism.
• Build relationships that turn first-time guests into loyal members.
• Educate guests on memberships, massage enhancements, retail products, and gift cards.
• Confidently recommend services that enhance each guest's experience.
• Schedule appointments, answer phones, and manage guest communications.
• Resolve guest concerns with empathy and professionalism.
• Keep the boutique organized, clean, and running smoothly.
• Open and close the boutique according to company standards.
• Work alongside an amazing team committed to wellness and exceptional hospitality.

Skills

Customer service

Sales

Hospitality

Relationship-building

Tools

Basic computer skills

Job description

The NOW Massage Greenwood Village is looking for energetic Experience Guides who thrive in a fast-paced, guest-focused sales environment. You’ll be the first impression of our boutique and help guests prioritize wellness while growing our membership community.

As an Experience Guide, you’ll welcome guests, build relationships, educate about memberships and enhancements, schedule appointments, and collaborate with a supportive team in a beautiful, wellness-focused Colorado boutique.