Experience Guide - Spa Boutique Sales & Guest Experience

The NOW Colorado Springs; Colorado Springs (CO); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Free food & snacks

Paid time off

Wellness resources

Job summary

The NOW Massage in Colorado Springs is seeking an Experience Guide to enhance guest experiences, greet guests, book appointments, promote memberships, and process payments while maintaining the boutique's welcoming reception area.

You will drive enhancements and memberships, educate guests on services, work with the team to keep the boutique clean and organized, and support a positive, healthy workplace with flexible hours including evenings and weekends.

Qualifications

• Sales and service experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Excellent guest service skills and strong communication.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about services.
• Book, edit, and cancel massage appointments.
• Open/close the boutique according to procedures.
• Resolve guest issues and maintain guest areas.

Skills

Sales experience

Guest service

Detail orientation

Communication skills

Team player

Job description

The NOW Massage in Colorado Springs is seeking an Experience Guide to enhance guest experiences, greet guests, book appointments, promote memberships, and process payments while maintaining the boutique's welcoming reception area.

You will drive enhancements and memberships, educate guests on services, work with the team to keep the boutique clean and organized, and support a positive, healthy workplace with flexible hours including evenings and weekends.