Guest Experience & WaxSales Associate

European Wax Center; Vienna (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

European Wax Center is seeking a Guest Service/Sales Associate to welcome guests with warmth, discuss skincare goals, and present wax pass options and promotions. You will be trained to upsell, handle reservations, and maintain a tidy front desk in a fast-paced environment.

Ideal candidates have at least one year in service or retail, excellent interpersonal skills, and familiarity with POS systems. The role emphasizes teamwork, customer satisfaction, and ongoing product knowledge updates.

Qualifications

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills.
• Proficiency with point-of-sale systems and basic computer skills.
• Ability to stay calm under pressure and adapt to varying guest personalities.

Responsibilities

• Greet guests with a friendly, inviting demeanor.
• Engage guests to understand needs, preferences, and skincare goals.
• Educate guests on wax pass options, promotions, and benefits of waxing.
• Maintain a clean, organized front desk and lobby area.
• Collaborate with colleagues and share product knowledge to support sales.

Skills

Customer service

Interpersonal skills

Sales experience

Communication skills

Tools

POS systems

Job description

European Wax Center is seeking a Guest Service/Sales Associate to welcome guests with warmth, discuss skincare goals, and present wax pass options and promotions. You will be trained to upsell, handle reservations, and maintain a tidy front desk in a fast-paced environment.

Ideal candidates have at least one year in service or retail, excellent interpersonal skills, and familiarity with POS systems. The role emphasizes teamwork, customer satisfaction, and ongoing product knowledge updates.