Guest Experience & Sales Associate

European Wax Center; Branford (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

European Wax Center is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere and drive sales. You will greet guests, understand their skincare goals, educate on wax pass options, and assist with reservations; maintaining a clean front desk and collaborating with the team.

The role emphasizes strong communication, adaptability to a fast-paced environment, and a commitment to brand standards. Training will be provided to enhance product knowledge and sales techniques.

Qualifications

• One year of related service or retail experience.
• Strong interpersonal and communication skills.
• Proficiency with point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in conversations to understand needs, preferences, and skincare goals.
• Educate guests on wax pass options, promotions, and benefits of regular waxing; prebooking where possible.
• Assist with reservations and resolve guest questions or concerns promptly and professionally.
• Maintain an organized front desk and lobby, upholding brand cleanliness standards.
• Collaborate with team and share product knowledge to support sales goals.
• Participate in ongoing training to stay current on brand knowledge and sales techniques.

Skills

Customer service

Sales experience

POS systems

Interpersonal skills

Education

High school diploma

Tools

POS system

Job description

European Wax Center is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere and drive sales. You will greet guests, understand their skincare goals, educate on wax pass options, and assist with reservations; maintaining a clean front desk and collaborating with the team.

The role emphasizes strong communication, adaptability to a fast-paced environment, and a commitment to brand standards. Training will be provided to enhance product knowledge and sales techniques.