Guest Experience Shift Supervisor

Dave & Buster's; Norman (OK); On-site; USD 14,000 - 22,000; Full time

Job summary

The Shift Supervisor at Main Event is a customer-focused leader responsible for ensuring a positive guest experience, driving improvements on the floor, and fostering collaboration across departments. You will stay informed about the inners workings of Main Event and pitch in wherever needed to keep operations smooth.

We seek candidates with 18 months+ with Main Event or 2+ years in supervision, a friendly demeanor, and valid alcohol/food handler certifications.

Qualifications

• Minimum 18 months with Main Event or 2+ years in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.
• Valid alcohol seller/server and food handler certifications.

Responsibilities

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meeting.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and makes decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Skills

18 Months+ with Main Event or 2 years+

Friendly, Professional Demeanor

Ability to Create an Amazing Guest Ex​

Valid Alcohol Seller/Server and Food •

Job description

The Shift Supervisor at Main Event is a customer-focused leader responsible for ensuring a positive guest experience, driving improvements on the floor, and fostering collaboration across departments. You will stay informed about the inners workings of Main Event and pitch in wherever needed to keep operations smooth.

We seek candidates with 18 months+ with Main Event or 2+ years in supervision, a friendly demeanor, and valid alcohol/food handler certifications.