Shift Supervisor

Main Event; Thornton (CO); On-site; USD 28,000 - 30,000; Full time

Job summary

Main Event in Thornton, Colorado is seeking a Shift Supervisor to lead floor operations and guest experiences. The role emphasizes responsiveness, empathy, and cross-department collaboration to drive improvements while maintaining brand standards.

Ideal candidates have supervisory experience, a strong customer service background, and the ability to adapt in a fast-paced environment. The position involves supporting multiple departments and upholding safety and cleanliness standards.

Qualifications

• 18 months+ with Main Event or 2 years+ in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.

Responsibilities

• Maintain the center’s appearance per established facility cleanliness standards.
• Hold yourself and others accountable for a culture of high performance.
• Collaborate with others to expand responsibilities, generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly in verbal and written forms.

Skills

Supervisory experience

Customer service

Team collaboration

Job description

Job Description:

Job Description:
The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.
What makes a great Shift Supervisor?

• 21 years + of age
• A desire for a management career with Main Event
• Solution oriented with the ability to problem solve in an ever-changing environment
• An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment
• Excellent customer service and employee relation skills

Skills Required

• 18 Months+ with Main Event or 2 years+ in a Supervisory Role
• Friendly, Professional Demeanor
• Ability to Create an Amazing Guest Experience
• Valid Alcohol Seller/Server and Food Handler Certifications

What will you be doing on a daily basis?

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meeting.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and makes decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Why should you join our team as a Shift Supervisor?

"What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guest are having fun as well. Guests leave with amazing memories and Team members feel accomplished." – M. S., Shift Supervisor, Texas

"I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within." T. G., Party Street Shift Supervisor in Kansas City, Missouri

Job Description
The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.
What makes a great Shift Supervisor?

• 21 years + of age
• A desire for a management career with Main Event
• Solution oriented with the ability to problem solve in an ever-changing environment
• An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment
• Excellent customer service and employee relation skills

Salary:
Compensation is from
Salary Range:
20.1
21.6
We are an equal opportunity employer and participate in E-Verify in states where required.