Guest Experience Shift Supervisor

Dave & Buster's Management Corporation, Inc.; Austin (TX); On-site; USD 29,370,000 - 53,726,000; Full time

Job summary

Main Event is hiring a dedicated Shift Supervisor in Austin to lead daily operations, maintain cleanliness, and ensure high performance across teams. You will reinforce a guest-first culture while collaborating with managers and departments to drive improvements and innovation.

The role emphasizes hands-on leadership, clear communication, and accountability; prior supervisory experience with Main Event or similar venues is preferred, along with valid alcohol and food-handler certifications.

Qualifications

• Minimum 18 months with Main Event or 2 years in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.
• Valid Alcohol Seller/Server and Food Handler Certifications.

Responsibilities

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Collaborate with others to generate ideas and improve processes.
• Attending weekly manager meetings.
• Communicating clearly and effectively in verbal and written forms.
• Being responsive and empathetic to guest needs while driving improvement and innovation.

Skills

Supervisory Experience

Guest Service

Professional Demeanor

Server Certifications

Job description

Main Event is hiring a dedicated Shift Supervisor in Austin to lead daily operations, maintain cleanliness, and ensure high performance across teams. You will reinforce a guest-first culture while collaborating with managers and departments to drive improvements and innovation.

The role emphasizes hands-on leadership, clear communication, and accountability; prior supervisory experience with Main Event or similar venues is preferred, along with valid alcohol and food-handler certifications.