Shift Supervisor

Main Event; North Kansas City (MO); On-site; USD 22,799 - 28,240; Full time

Job summary

A leading entertainment center in North Kansas City is seeking an experienced Shift Supervisor to drive innovation and foster a collaborative environment. The ideal candidate should have excellent customer service skills, at least 18 months of experience with Main Event, or two years in a supervisory role. Key responsibilities include maintaining cleanliness standards and communicating effectively with team members to enhance guest experiences. Join our dynamic team and create memorable moments for guests and employees alike.

Qualifications

• Must be at least 21 years old.
• Minimum of 18 months experience with Main Event or 2+ years in a Supervisory Role.
• Ability to work in a fast-paced environment.

Responsibilities

• Maintain cleanliness standards at the center.
• Hold yourself and others accountable for high performance culture.
• Attend weekly manager meetings.
• Communicate effectively in various mediums.

Skills

Problem solving

Customer service

Attention to detail

Professional demeanor

Tools

Alcohol Seller/Server Certification

Food Handler Certification

Job description

Overview

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.

What makes a great Shift Supervisor?

• 21 years + of age
• A desire for a management career with Main Event
• Solution oriented with the ability to problem solve in an ever-changing environment
• An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment
• Excellent customer service and employee relation skills

Skills Required

• 18 Months+ with Main Event or 2 years+ in a Supervisory Role
• Friendly, Professional Demeanor
• Ability to Create an Amazing Guest Experience
• Valid Alcohol Seller/Server and Food Handler Certifications

What will you be doing on a daily basis?

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meeting.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and makes decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Why should you join our team as a Shift Supervisor?

“What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guest are having fun as well. Guests leave with amazing memories and Team members feel accomplished.” – M. S., Shift Supervisor, Texas

“I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within.” T. G., Party Street Shift Supervisor in Kansas City, Missouri

Job Description

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.

Salary

Compensation is from

Salary Range

16.55 – 20.50

We are an equal opportunity employer and participate in E-Verify in states where required.