Guest Experience Shift Supervisor

Dave & Buster's Management Corporation, Inc.; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Job summary

Main Event is seeking a Shift Supervisor in Albuquerque, NM to oversee daily operations, ensure guest satisfaction, and drive improvements across departments. You will mentor staff, uphold cleanliness standards, and participate in weekly management meetings.

The role emphasizes problem-solving in a fast-paced environment with strong customer service skills. Minimum 18 months with Main Event or 2+ years in a supervisory role, plus valid alcohol and food handling certifications, are required.

Qualifications

• 2+ years in a Supervisory Role or 18+ months with Main Event.
• Friendly, Professional Demeanor.
• Ability to Create an Amazing Guest Experience.
• Valid Alcohol Seller/Server and Food Handler Certifications.

Responsibilities

• Maintain the center’s appearance through established facility cleanliness standards.
• Hold yourself and others accountable for high performance.
• Collaborate across departments to generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly in multiple mediums, verbal and written.

Skills

Supervisory experience

Main Event experience

Customer service

Alcohol/food handling certifications

Job description

Main Event is seeking a Shift Supervisor in Albuquerque, NM to oversee daily operations, ensure guest satisfaction, and drive improvements across departments. You will mentor staff, uphold cleanliness standards, and participate in weekly management meetings.

The role emphasizes problem-solving in a fast-paced environment with strong customer service skills. Minimum 18 months with Main Event or 2+ years in a supervisory role, plus valid alcohol and food handling certifications, are required.