Shift Supervisor

Dave & Buster's Management Corporation, Inc.; North Kansas City (MO); On-site; USD 23,000 - 29,000; Full time

Job summary

Main Event in Kansas City, Missouri is seeking a Shift Supervisor to lead daily operations, uphold cleanliness standards, and drive guest satisfaction. This role requires a strong service mindset, accountability, and collaboration across departments to deliver a memorable experience for guests.

You will participate in weekly manager meetings, communicate effectively, and help foster a high-performance culture while protecting the brand and ensuring professional representation of Main Event.

Qualifications

• 21 years + of age.
• Desire for a management career with Main Event.
• Solution oriented with the ability to problem solve in an ever-changing environment.
• Attention to detail, ability to multi-task and work under pressure in a fast-paced environment.
• Excellent customer service and employee relation skills.

Responsibilities

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Expanding job responsibilities and collaborating with others to generate ideas and improve processes.
• Attending weekly manager meetings.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and making decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Skills

Supervisory experience

Guest experience

Professional demeanor

Alcohol seller/server cert

Job description

Job Description

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.

What makes a great Shift Supervisor?

• 21 years + of age
• A desire for a management career with Main Event
• Solution oriented with the ability to problem solve in an ever-changing environment
• An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment
• Excellent customer service and employee relation skills

Skills Required

• 18 Months+ with Main Event or 2 years+ in a Supervisory Role
• Friendly, Professional Demeanor
• Ability to Create an Amazing Guest Experience
• Valid Alcohol Seller/Server and Food Handler Certifications

What will you be doing on a daily basis?

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meeting.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and makes decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Why should you join our team as a Shift Supervisor?

“What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guest are having fun as well. Guests leave with amazing memories and Team members feel accomplished.” – M. S., Shift Supervisor, Texas

“I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within.” T. G., Party Street Shift Supervisor in Kansas City, Missouri

Salary

Salary: Compensation is from Salary Range: 16.55 - 20.5

Company and Inclusion

Walking into a Main Event is like entering a new world of lights, music, entertainment, and laughter. Every Guest is greeted by the genuine, glowing faces of Main Event Team Members as they see splashes of color and new opportunities to play. Each center is full of passionate, driven people who are serving others and making memories that bring to life our chef-inspired meals, full-service catering with private rooms, high-energy bar with the latest audio-visual technology, space for birthday parties for kids and adults, and party rooms for corporate, school, and league events. A trip to Main Event is a chance for the whole family to reconnect, celebrate, compete, eat, and play. When you’re with us, each and every moment together is the Main Event.

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