Shift Supervisor

Dave & Buster's Management Corporation, Inc.; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Job summary

Main Event is seeking a Shift Supervisor in Albuquerque, NM to oversee daily operations, ensure guest satisfaction, and drive improvements across departments. You will mentor staff, uphold cleanliness standards, and participate in weekly management meetings.

The role emphasizes problem-solving in a fast-paced environment with strong customer service skills. Minimum 18 months with Main Event or 2+ years in a supervisory role, plus valid alcohol and food handling certifications, are required.

Qualifications

• 2+ years in a Supervisory Role or 18+ months with Main Event.
• Friendly, Professional Demeanor.
• Ability to Create an Amazing Guest Experience.
• Valid Alcohol Seller/Server and Food Handler Certifications.

Responsibilities

• Maintain the center’s appearance through established facility cleanliness standards.
• Hold yourself and others accountable for high performance.
• Collaborate across departments to generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly in multiple mediums, verbal and written.

Skills

Supervisory experience

Main Event experience

Customer service

Alcohol/food handling certifications

Job description

Job Description

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed. What makes a great Shift Supervisor?

21 years + of age A desire for a management career with Main Event Solution oriented with the ability to problem solve in an ever-changing environment An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment Excellent customer service and employee relation skills

Skills Required

• 18 Months+ with Main Event or 2 years+ in a Supervisory Role
• Friendly, Professional Demeanor
• Ability to Create an Amazing Guest Experience
• Valid Alcohol Seller/Server and Food Handler Certifications

What will you be doing on a daily basis?

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meeting.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and makes decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Why should you join our team as a Shift Supervisor?

“What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guest are having fun as well. Guests leave with amazing memories and Team members feel accomplished.” – M. S., Shift Supervisor, Texas

“I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within.” T. G., Party Street Shift Supervisor in Kansas City, Missouri

Salary Range

Salary Range: 15 - 19

Equal Opportunity

We are an equal opportunity employer and participate in E-Verify in states where required.

EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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