Shift Supervisor

Dave & Buster's Management Corporation, Inc.; Jacksonville (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability & E

EAP

401K matching

Free food

Free gameplay

Leadership team with multiple managers

Fun work environment

Career growth opportunities

Two brands under one roof

Job summary

Dave & Buster’s Inc./Main Event Entertainment is seeking a Shift Supervisor who is responsive and empathetic to guest needs, drives innovation on the floor, and fosters collaboration among team members. The role requires knowledge of Main Event/Dave & Buster’s operations and willingness to pitch in across departments as needed.

The candidate should have 6+ months in a supervisory role or 2+ years in a similar leadership position, with a friendly demeanor and a focus on creating outstanding guest

Qualifications

• 6+ months with Main Event/Dave & Buster’s or 2+ years in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.
• Valid Alcohol Seller/Server and Food Handler Certifications

Responsibilities

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meetings, as needed.
• Communicating clearly and effectively in various mediums using verbal and written skills.
• Being responsive and empathetic to guest needs; maintaining guest focus while driving improvement and innovation.
• Recognizing our company's core competencies and making decisions to protect us.
• Professionally representing the company when conducting business.

Skills

Guest service

Leadership

Problem solving

Communication skills

Time management

Hospitality

Job description

Job Description:

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and to pitch in across departments wherever needed.

What we are looking for!

• 21+ years of age
• A desire for a management career with Main Event/Dave & Buster’s
• Solution-oriented with the ability to problem solve in an ever-changing environment
• An attention to detail, ability to multi-task, and ability to work under pressure amid distractions and interruptions in a fast-paced environment
• Excellent hospitality and employee relations skills

Requirements:

• 6+ months with Main Event/Dave & Buster’s or 2+ years in a supervisory role
• Friendly, professional demeanor
• Ability to create an amazing guest experience
• Valid Alcohol Seller/Server and Food Handler Certifications

What will you be doing daily?

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meetings, as needed.
• Communicating clearly and effectively in various mediums using verbal and written skills.
• Being responsive and empathetic to guest needs; maintaining guest focus while driving improvement and innovation.
• Recognizing our company's core competencies and making decisions to protect us.
• Professionally representing the company when conducting business.

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
• Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

14.25 - 21.25

We are an equal opportunity employer and participate in E-Verify in states where required.

Walking into a Main Event is like entering a new world of lights, music, entertainment, and laughter. Every Guest is greeted by the genuine, glowing faces of Main Event Team Members as they see splashes of color and new opportunities to play. Each center is full of passionate, driven people who are serving others and making memories that bring to life our chef-inspired meals, full-service catering with private rooms, high-energy bar with the latest audio-visual technology, space for birthday parties for kids and adults, and party rooms for corporate, school, and league events. A trip to Main Event is a chance for the whole family to reconnect, celebrate, compete, eat, and play. When you’re with us, each and every moment together is the Main Event.

E E O is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone] or at [e-mail].