Guest Experience & Operations Supervisor

Dave & Buster's Management Corporation, Inc.; North Kansas City (MO); On-site; USD 23,000 - 29,000; Full time

Job summary

Main Event in Kansas City, Missouri is seeking a Shift Supervisor to lead daily operations, uphold cleanliness standards, and drive guest satisfaction. This role requires a strong service mindset, accountability, and collaboration across departments to deliver a memorable experience for guests.

You will participate in weekly manager meetings, communicate effectively, and help foster a high-performance culture while protecting the brand and ensuring professional representation of Main Event.

Qualifications

• 21 years + of age.
• Desire for a management career with Main Event.
• Solution oriented with the ability to problem solve in an ever-changing environment.
• Attention to detail, ability to multi-task and work under pressure in a fast-paced environment.
• Excellent customer service and employee relation skills.

Responsibilities

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Expanding job responsibilities and collaborating with others to generate ideas and improve processes.
• Attending weekly manager meetings.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and making decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Skills

Supervisory experience

Guest experience

Professional demeanor

Alcohol seller/server cert

Job description

Main Event in Kansas City, Missouri is seeking a Shift Supervisor to lead daily operations, uphold cleanliness standards, and drive guest satisfaction. This role requires a strong service mindset, accountability, and collaboration across departments to deliver a memorable experience for guests.

You will participate in weekly manager meetings, communicate effectively, and help foster a high-performance culture while protecting the brand and ensuring professional representation of Main Event.