Guest Experience Shift Leader

Dunkin' Donuts Incorporated; Georgia; On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' Donuts Incorporated in the United States is hiring a Shift Leader to coach team members, execute brand standards, and deliver great guest service on every shift.

You will set goals, assign tasks, monitor operations, manage cash, and ensure food safety while supporting the Restaurant Manager and ensuring smooth shift transitions across the team. Fluency in English and prior leadership in a fast-paced environment are valued.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Team motivation

Customer service

Cash handling

Communication

Education

HS Diploma or GED

Job description

Dunkin' Donuts Incorporated in the United States is hiring a Shift Leader to coach team members, execute brand standards, and deliver great guest service on every shift.

You will set goals, assign tasks, monitor operations, manage cash, and ensure food safety while supporting the Restaurant Manager and ensuring smooth shift transitions across the team. Fluency in English and prior leadership in a fast-paced environment are valued.