Shift Leader: Empowering Team & Guest Service

Dunkin' Donuts; Bridgeport (WV); On-site; USD 17,000 - 19,000; Full time

Job summary

Dunkin’ Donuts in the United States is seeking a Shift Leader to coach team members and ensure brand standards during each shift. You will set goals, assign tasks, and provide timely feedback to maintain guest service and operations.

Main duties include training staff, managing inventory and cash, and ensuring food safety. Fluent English required with prior leadership in retail/food service preferred; shifts run 4:00AM-1:00PM or 2:00PM-10:00PM.

Qualifications

• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment.
• On time, demonstrates honesty and a positive attitude.
• Willingness to learn and adapt to change.
• Guest focused.
• Ability to assist with training.
• Problem solving.
• Motivating others.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals, and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership

Team coordination

Communication

Guest service

Problem solving

Training

Time management

Job description

Dunkin’ Donuts in the United States is seeking a Shift Leader to coach team members and ensure brand standards during each shift. You will set goals, assign tasks, and provide timely feedback to maintain guest service and operations.

Main duties include training staff, managing inventory and cash, and ensuring food safety. Fluent English required with prior leadership in retail/food service preferred; shifts run 4:00AM-1:00PM or 2:00PM-10:00PM.