Shift Leader: Fast-Paced Team Coach & Service

Dunkin' Donuts; Keokuk (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts in the United States is seeking a Shift Leader to coach team members and ensure execution of brand standards during each shift. You will set goals, assign tasks, and motivate staff by giving timely feedback to deliver great guest service.

The role requires leadership experience in retail or hospitality, with strong English communication and a focus on food safety and operational controls. This is an on-site position with potential for growth and responsibility.

Qualifications

• Experience leading teams in fast-paced environments.
• Demonstrated ability to coach and motivate staff.
• Strong customer service orientation.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Communication

Customer service

English proficiency

Education

HS Diploma or GED

Job description

Dunkin' Donuts in the United States is seeking a Shift Leader to coach team members and ensure execution of brand standards during each shift. You will set goals, assign tasks, and motivate staff by giving timely feedback to deliver great guest service.

The role requires leadership experience in retail or hospitality, with strong English communication and a focus on food safety and operational controls. This is an on-site position with potential for growth and responsibility.