Guest Experience Shift Lead — Hospitality & Team Coaching

Salt & Straw; Pasadena (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match with company contribution

Flexible scheduling

Paid parental leave

Learning & growth stipend up to $1,800

Team Member discount (30%)

Commuter FSA

Pet insurance (FIGO)

Job summary

Salt & Straw in Pasadena, CA is hiring Shift Coordinators to support daily shop operations and guest experiences in a fast-paced hospitality setting. You will coach team members, coordinate opening/closing tasks, and ensure high standards in service, safety, and cleanliness.

The role emphasizes customer service, teamwork, and leadership development, with opportunities to advance while working 18+ and flexible shifts, including evenings and weekends.

Qualifications

• 18+ years old
• Able to work evenings, weekends, and holidays
• Minimum 6 months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
• Enjoy coaching and supporting others
• Strong communication and customer service skills

Responsibilities

• Coordinate daily shop operations to ensure a smooth guest experience
• Guide Scoopers, manage task assignments, breaks, and team support
• Deliver exceptional customer service and resolve guest concerns
• Support with scooping, hosting, register operation, cleaning, and other tasks
• Coordinate opening/closing and daily operational tasks
• Coach Team Members with real-time feedback and training
• Maintain product quality, food safety, cleanliness, and safety standards
• Assist with inventory, cash handling, and daily documentation
• Ensure third-party delivery orders meet quality standards
• Foster a positive, inclusive work environment
• Learn and share flavor stories to help guests discover their next scoop
• Partner with shop leadership to uphold standards and support development

Skills

Food service experience

Customer service

Communication skills

Team leadership potential

Education

High school diploma or GED

Job description

Salt & Straw in Pasadena, CA is hiring Shift Coordinators to support daily shop operations and guest experiences in a fast-paced hospitality setting. You will coach team members, coordinate opening/closing tasks, and ensure high standards in service, safety, and cleanliness.

The role emphasizes customer service, teamwork, and leadership development, with opportunities to advance while working 18+ and flexible shifts, including evenings and weekends.